Join us as a Business Support Administrator ! 🌟

Location: Hybrid (Access to St Albans, Newbury or Liverpool office)
Hours: Full Time | Permanent
Salary: Competitive + Benefits

Join a Proven, Trusted, and Award-Winning Organisation.

We’re now looking for an organised, proactive and passionate Business Support Administrator to join our Customer Engagement team — helping us deliver world-class service to schools, learners, and our nationwide network of expert trainers.

About Us: 

We are a Proven, Trusted, and Award-Winning Organisation, committed to delivering high-quality eLearning courses and face-to-face training to individuals across the social care sector. With a reputation for excellence, we are passionate about equipping learners with the knowledge and skills they need to thrive in their careers.

Flourish is an award winning learning provider. Formally known as Grey Matter Learning, AC Education and MyWorkMode, we brought these brands together in September 2024 to create something bigger and better for society. Flourish helps ordinary people to do extraordinary things by enabling them to earn more, train better and stay sharp on sector changes and insights across the adults and children’s social care, and education sectors.

Made up of numerous products such as Click Learning, Click Academy and Click Shifts, Flourish is all about finding, growing and keeping people within the sectors we work, to ultimately help society to flourish.

What We Offer:

• Professional Development: Support for professional qualifications, in-house training, including paid qualifications.
• Financial Security: Death in Service Insurance providing four times your salary.
• Family-Friendly Policies: Enhanced Maternity/Paternity Leave.
• Health and Wellness Support: Access to Medicash, covering eye tests, optical, dental, prescriptions, and holistic treatments up to £900 annually.
• Recognition Awards: Monthly, Quarterly, and Annual Recognition Awards.
• Referral Bonus: £500 for referring top talent.
• Exclusive Discounts: MiRewards benefits platform, offering shopping discounts, fuel cards, and more.
• Commute in Style: Cycle to Work Scheme.
• Supportive Environment: Enhanced Employee Assistance Programme for you and your immediate family.
• Group Connection: Annual Group conference and a comprehensive benefits review.
• Birthday Leave: Celebrate your birthday in style with an additional paid holiday.

💼 What You’ll Be Doing

• As a key support specialist in the team, you’ll:
• Be the go-to contact for customers, trainers, and learners needing assistance
• Manage bookings for our Attachment & Trauma courses — aligning trainers and schools to hit delivery targets
• Ensure timely and professional communication, certificate distribution and invoice processing
• Support the sales team with key updates, reports, and customer insights

• Assist in department projects that improve workflow and customer experience
• Keep our CRM updated and help ensure an efficient, high-performing customer journey

🎯 What You’ll Bring

• Previous experience in sales support, administration, or customer service
• Proficiency in Microsoft Office, especially Excel
• Familiarity with CRM systems and strong attention to detail
• Excellent communication and problem-solving skills

• A self-starter attitude with the ability to manage multiple priorities
• A passion for education and making a meaningful impact

⭐ Why Join Flourish?

✔ A people-first, values-driven culture
✔ Be part of something bigger — delivering life-changing education
✔ Supportive mentoring and personal development opportunities
✔ Hybrid working with access to our vibrant regional hubs

How to Apply:

If you're passionate about adult social care and have the expertise to guide learners to success, we want to hear from you! Submit your application by clicking APPLY. If you have any further queries, then please get in touch with our friendly team by emailing Recruitment@theprogress-group.co.uk

Join our trusted team and make a difference in the lives of learners pursuing a career in adult social care.

Please click here to view the Job Description.

Apply today and help shape the future of social care!

Diversity and Inclusion Statement: The Progress Group is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status. All employment decisions are based on merit, job requirements, and business needs.

Note: We are unable to provide Visa sponsorship for this role.